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Professional Summary

Accomplished technology leader with 12+ years of experience driving customer success, enterprise solution delivery, and digital transformation across global organizations. Proven ability to partner with C-level executives to shape technical strategy, mitigate risks, and maximize ROI from enterprise platforms. Skilled at leading cross-functional teams in matrixed environments, building governance frameworks, and ensuring alignment between customer objectives and solution roadmaps. Recognized for delivering scalable, innovative solutions that enhance customer experience, optimize processes, and influence product evolution.

Core Competencies

Executive Stakeholder Engagement

Customer Advocacy & Success

Enterprise Solution Delivery

Digital Transformation & Strategy

Cross-Functional Leadership

Governance & Risk Mitigation

Adobe Experience Manager Solutions

Agile & Global Team Leadership

Experience

Hayagreeva Consulting Pte. Ltd.

Director

March 2021 - Present

Singapore

Lead global engagements as the Technical Account Manager for the clients across the APAC region, ensuring seamless adoption and optimization of ECM solutions.
Drive customer success by aligning technical strategy with business objectives, mitigating risks, and optimizing platform investments.
Oversee multi-solution and multi-discipline engagements, managing stakeholders across FinTech, Automation, and Marketing technology.
Collaborate with various Partners, including Development, Engineering, and Product Management, to deliver customer-centric solutions.
Advocate for clients, ensuring their needs and strategic objectives influence roadmap and process improvements.
Develop and manage governance frameworks, review cycles, and engagement cadences across multiple business units and brands.

Checkout Full Experience

Education

B.E. in Computer Science & Engineering

Gujarat Technological University, India. Batch: 2012

Certifications & Trainings

Negotiation Strategies for Success

Lee Kuan Yew School of Public Policy, Singapore

AEM Sites

Adobe Digital Learning
(Classroom Training)

Fundamentals of Adobe Target

Adobe Digital Learning
(Online Training)

Adobe Analytics Implementation

Adobe Digital Learning
(Online Training)