Over a decade of solving problems, leading teams, and building things that last.

March 2021 - Present

Singapore

• Lead global engagements as the Technical Account Manager for the clients across the APAC region, ensuring seamless adoption and optimization of ECM solutions.
• Drive customer success by aligning technical strategy with business objectives, mitigating risks, and optimizing platform investments.
• Oversee multi-solution and multi-discipline engagements, managing stakeholders across FinTech, Automation, and Marketing technology.
• Collaborate with various Partners, including Development, Engineering, and Product Management, to deliver customer-centric solutions.
• Advocate for clients, ensuring their needs and strategic objectives influence roadmap and process improvements.
• Develop and manage governance frameworks, review cycles, and engagement cadences across multiple business units and brands.

April 2020 - May 2021

Singapore

• Led customer engagements for digital onboarding and digital transformation projects across Apac Region for FinTech clients.
• Managed cross-functional teams, ensuring project alignment with strategic goals and technical excellence.
• Technical Account Manager for clients based in Singapore.
• Spearheaded process automation initiatives, improving operational efficiency and enhancing user experiences.
• Managed Demographically distributed development teams.

March 2018 - April 2020

Singapore

• Acted as a technical account manager for Standard Chartered Bank Singapore for ECM initiatives.
• Drove customer adoption of digital platforms, providing technical guidance and ensuring seamless integration with existing infrastructures.
• Developed mitigation plans for customer risks, optimizing investment and ensuring high availability of mission-critical applications.
• Provided expertise on cloud-based deployments and security best practices.
• Built rapid prototypes to test new ideas, accelerating innovation and solution validation for client needs.

April 2015 - March 2018

Mumbai, India & Singapore

• Managed enterprise content management solutions for financial institutions, ensuring scalable and secure deployments.
• Led the implementation of CMS solutions, supporting business operations and enhancing digital engagement strategies.
• Implemented Head-less CMS solution and strategies for Leading FinTech and Automative clients in India.
• Led the development team on client site.
• Delievered the ECM migration projects from OpenText TeamSite to other CMS products.

April 2014 - April 2015

Mumbai, India

• Delivered ECM and web content management solutions for global clients, improving digital experiences and system performance.

April 2013 - April 2014

Mumbai, India

• Developed and optimized CMS solutions for banking and media clients, ensuring compliance with industry standards.
• Delivered ECM upgrade and migration projects, enhancing security and performance across platforms.

August 2012 - April 2013

Mumbai, India

• Assisted in implementing web content management solutions for Media clients.
• Gained hands-on experience with OpenText TeamSite ECM platform.